English  

Privacy Notice

Privacy Policy

Smith and Evans Privacy Statement

The following information describes how we gather and use data. The amount of information Bibelot Wine holds on you and how it uses it depends on your relationship with Bibelot Wine and on what service you use, so some of the sections below may not be relevant to you. What we use your personal information for Bibelot Wine collects and uses your information to administer, support, improve and obtain feedback on our services and to detect and prevent faults, breaches of our network security, the law or our contract terms. Further information/marketing You have a right to ask us at any time not to contact you by way of direct marketing. You can do this by contacting infos@higherplot.co.uk with the words "personal details" in the subject line


Information you/others give us
This information includes your contact details, registration and payment details, support problems, details around participation in events, prize draws or surveys and certain relevant details of your preferences.

Information we collect via our services
If you are a registered user of Bibelot Wines services, we also gathers information about your use of our services, such as generic types of data accessed, times and volume of use of the services and Traffic Data from the use of our Website. Traffic Data includes logs, details of networks, data and systems accessed, details of the sender and recipients of messages sent over our services, times and location of log on or access, duration of sessions. Traffic Data may sometimes be traceable to/related to not just companies but named individuals. Before you register with Bibelot Wine for access to membership areas of our website, you can browse the website anonymously.

How we use your information
For each visitor to Bibelot Wine's website, our Web server automatically recognises the users domain name. We also collect the e-mail addresses of those who communicate with us via e-mail and aggregate information on what pages users access or visit. Information volunteered by the user such as survey information and/or site registrations is also collected. The information we collect is used primarily for internal review and to improve the content of our Website & services. It is also used to notify users about updates to our services. This information is not shared with other organisations for commercial purposes. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to infos@higherplot.co.uk

Storage methods and duration
Bibelot Wine may store your information in its databases, such as its customer relationship database, for reference. The information may be retained and used by Bibelot Wine for a reasonable period, reflecting our need to answer queries or resolve problems, provide improved and new services and any data retention requirements of the law. This means we may retain information after an individual ceases to use Bibelot Wine's services or after the individual has ceased interacting with Bibelot Wine. Except where the law, authorities or regulatory bodies require us to retain it for longer, we retain Traffic Data for a reasonable period after the Traffic Data was generated.

Passing your information to third parties
Bibelot Wine does not sell or rent your personal data to others outside Bibelot Wine. We do not share or sell our customer list to any third party.

Cookies/Software agents
"Cookies" are pieces of software, which may be sent and recorded on your computer. These cookies enable us to collect information about how our websites and services are being used and to manage them more efficiently. Until you have registered on Bibelot Wine's website, the cookie will only track general usage patterns and technical information about your computer type and will not be used to identify you individually. After registration, cookies will be used to collect information on you to facilitate your website experience.
You can turn off the ability to receive cookies by adjusting the browser on your computer but you should note that if you do so, this may materially distort the quality of service and data you receive. Cookies are not used to collect your personal information. Cookies are also used as a site security method to stop abuse of our subscriber service.

E-mail alerts, notices and newsletters
Bibelot Wine may offer the opportunity for you to receive an e-mail newsletter or other notifications in relation to products being advertised on the Bibelot Wine website or new services being offered. You can at any time choose to stop receiving e-mail alerts or newsletters by following the instructions on the alert, notification or e-newsletter or by e-mailing info@smithandevans.co.uk
Bibelot Wine may filter out emails which contain certain content on the basis that content is offensive or the email is unwanted or spam. In certain circumstances this may unfortunately result in genuine emails being affected, but we do try to reduce such occurrences.

Security
Bibelot Wine will use reasonable endeavours to install and have appropriate security measures in place in our facilities to protect against the loss, misuse or alteration of information that we have collected from you at Bibelot Wine's site.
We use encryption systems to ensure your credit card details are sent in a secure format.